new Club Card
Get discounts and bonus points on any purchases in LETOILE stores and on Letoile.qa
Registration in the club program is available only with a local number
Earn bonus points on every purchase!
How to earn?
We'll give back 5% in bonus points for all purchases*
Receive bonus points for discounted items
Unlock extra bonus points by participating in promotions
How to spend?
Pay with bonus points up to 50% of the purchase cost**
When purchasing, accrued and redeem bonus points at the same time
Clear rate: 1 = 1 Qatari rial
* Bonus points are not awarded for the purchase of gift certificates and payment for delivery services
** Except for gift certificates, delivery services and items under the Chanel brand.
100 welcome bonus points
100bonus points will be credited to your account immediately upon joining the club program.
Welcome bonus points have a validity period of 30 days from the date of receiving the club card. You can use them after activating the card.
50 birthday bonus points
Receive bonus points on your birthday and treat yourself to your favorite skincare and perfume. Specify your data of birth in your profile no later than one day before your birthday.50bonus points will be credited to your account on the specified date and will be available for redemption for 14 days
Any questions?
Conditions of the club program
Conditions of the club program
What restrictions apply to the club card?
Bonus points are not redeemed or accrued for the purchase of gift certificates and payment for delivery services.
Bonus point accrual
Bonus point accrual
For which purchases are bonus points accrued?
Bonus points are accrued for each purchase on the portion paid with cash or a gift certificate. Bonus points are not accrued for the purchase of gift certificates and payment for delivery services.
How many bonus points will be accrued?
With each purchase 5% in LETOILE retail stores, DOLCE MILK retail stores and in the online store of the cost of each item on the receipt after accounting for all discounts. Rounding of the Bonus accrual amount occurs upwards to the nearest whole number. If there are several items in the receipt from the same category, for example, several skincare products, then 5% of Bonus points for purchases in LETOILE retail chain stores and DOLCE Milk retail stores will be calculated from the total purchase amount of items from that category.
A minimum of 1 bonus point can be accrued for a single purchase.
Additional promotional bonus points may be accrued for a purchase, and the rules for their accrual and redemption are specified in the promotion terms.
Except items under the Chanel brand
Will bonus points be accrued for the purchase of a gift certificate?
Bonus points are not accrued for the purchase of a gift certificate
Is there a minimum purchase amount to accrue bonus points?
Bonus points will be accrued for any purchase amount. There is no minimum threshold.
Will bonus points be accrued if bonus points were redeemed during the purchase?
Bonus points will be accrued for the portion of the purchase paid with cash or a gift certificate.
What are active and inactive bonus points?
Bonus points are accrued as inactive for a purchase. Bonus points are activated within 24 hours after accrual (but not earlier than 8 hours after the purchase). After activation, bonus points are available for redemption. Active bonus points can be used for purchases if the customer has filled out the club card form.
Redemption of Bonus points
Redemption of Bonus points
How long are the bonus points valid?
Bonus points are available for redemption for 180 days from the date of activation. Unused bonus points expire after this period.
What is the priority order for redeeming bonus points with different expiration dates?
When redeeming bonus points, those with a closer expiration date will be prioritized.
What are your sizing options?
What are your sizing options?
Our products are available in a range of sizes to ensure the perfect fit. Detailed sizing information is provided on each product page, and our size guide can help you choose the best option.
Replacement and Recovery of the Card. Exiting the Club Program
Replacement and Recovery of the Card. Exiting the Club Program
How to recover the club card in case of loss?
The card in the new club program does not have a physical carrier and is always linked to the mobile phone number, so it cannot be lost.How to opt out of the program?
- Contact the contact center to remove data from the club card.
- Delete the personal account on the website or in the mobile app.
Refund of Bonus points
Refund of Bonus points
Will redeemed bonus points be refunded when returning a product?
Redeemed bonus points will be refunded to the participant's card. Bonus points accrued for the purchase will expire.